Thank you for your purchase and investing in yourself. We hope you are happy with your purchase. However, if you are for any reason not completely satisfied with your purchase, please feel free to contact us.
We want to inform you that the personal coaching sessions and live group sessions cannot be returned or exchanged.
Please note that there is no refund for services delivered on One on One coaching session. Any rescheduling or cancellations less than 48 Hours in advance will result in forfeiture of prepaid session. However, if you bought a package of 3, 5 or 10 sessions of private coaching, and found out that the private coaching is not for you, you can cancel your remaining sessions excluded the session, which you already had with the coach. The current price of the single session is €250. If you bought a package of 10 sessions (€2,399), and had one session with the coach, you will get a refund of €2,149. You must submit your claim for the refund within 7 days after your session and 2 business days prior to a future session. Any appointments booked after the first session are book as non-refundable, except as applies above. We kept your spot reserved only for you and we could have sold it to someone else. If you decide to pay in installments and you cannot finish paying for coaching sessions, there is no refunds.
Live Group Coaching Sessions should be paid in advance in order to attend them. Please note that there is no refund for live group session. We offer limited places for the group sessions and we kept your spot only for you reserved. We could have sold it to someone else. If you buy a ticket for live group session and cannot attend it, we will send you the recording of the group session that you can listen to it whenever you have time.
In our store you can buy a gift card for your beloved ones. The gift card can be redeemed for any product or services in our store. Gift cards and partially redeemed gift cards must be used within 30 years from the date of issue. The expiration date is indicated on the coupon. The coupon contains a code, which is required for redemption and remains upright within the validity period until the whole voucher value has been exhausted. If the order exceeds the value of the gift card, the balance can be easily paid with one of the available payment methods. Nina Maglic-Markovic does not take responsibility for lost or stolen gift cards. Gift cards are not redeemable for cash. Furthermore, gift cards cannot be used for the purchase any other gift cards.
Regarding the purchase of gift card, there is a right of cancellation according to Article 11 (and following) of the FAGG (“Fern- und Auswärtsgeschäfte Gesetz”; Distance Selling Act). You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.2,